Events cancellation policy

Cancellation of an event by Henley Business School Alumni & Development Office

The Alumni & Development office at Henley Business School reserves the right to cancel an event at its sole discretion. In the event of such a cancellation we will refund the value of the booking or any ticket sold upon proof of purchase.  Any online handling fee charged by a third party cannot be refunded.

The Alumni & Development office at Henley Business School excludes any liability for any direct or indirect losses or damages arising as a result of such cancellation and will not, for example, be responsible for any travel or accommodation costs incurred. In the event of cancellation, the Alumni & Development team will use reasonable endeavours to alert those who have booked to attend an event or purchased tickets and details of any cancellation will be posted on the Henley Business School website https://www.henley.ac.uk/alumni Guests are responsible for checking this information prior to the event.

Cancellation by those booked to attend an event

Cancellation of attendance by individuals or groups must be given in writing and received The Alumni & Development office at Henley Business School via post or by email at alumni@henley.ac.uk

If you cancel your order for a Conference or Event at least three months before the Conference or Event, we will refund 70% of the cost of the booking or any ticket sold upon proof of purchase and payment, unless a full refund is made entirely at the discretion of the University.  When cancelled less than three months but more than one month before the conference we will refund 50% of the amount paid by you. No refunds will be given for cancellation less than one month before the Conference or Event date or for non-attendance without notification, unless a refund is made entirely at the discretion of the University. If a refund is payable, we will refund the relevant amount without undue delay, and in any event within 14 days of our receiving your notice of cancellation in accordance with clause 9.3.

Delegate Lists

A delegate list (including names, job titles, companies and Henley qualifications) will be provided to attendees either in advance of the event, or on the day. If you object to your details being included in this list, please contact alumni@henley.ac.uk at least one week prior to the event date.

Please note that if you have not submitted your email preferences you will still receive administrative emails regarding your event registration and you can contact the Henley Business School Alumni office at alumni@henley.ac.uk if you have any questions.

You can change your communication preferences at any time by going here, (Please note you must be logged in/registered with the University of Reading Alumni and Supporter Community.)

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